Shipping & Returns
This Shipping & Returns document applies to purchases made on ymfyjodhpurboots.com. It governs shipping, return eligibility, refunds, damaged item claims, and the return process for Women’s Shoes sold by Yuen Ying Limited. By placing an order, the buyer agrees to this document and the Terms of Service.
Shipping Policy
Yuen Ying Limited processes orders after payment verification. Shipping timelines are standard and vary by destination, carrier, and service level. The seller does not guarantee rapid delivery. Tracking information is provided when available. The buyer is responsible for providing a complete and accurate shipping address. The seller is not responsible for delays caused by incorrect addresses, carrier disruptions, customs clearance, or events outside the seller’s control.
If an order is returned to the seller because the buyer provided an incorrect address, refused delivery, or failed to collect the shipment, the buyer bears all additional shipping costs. The seller will deduct those costs from any refund or require payment before reshipment.
Refund Policy: 14 Days No-Reason Returns
The seller accepts no-reason refund requests submitted within exactly 14 days from the date the buyer receives the item. The buyer does not need to provide a reason for the return. The item must be unused, unworn, and in its original packaging. All original tags, shoe boxes, dust bags, and accessories must be included. Items that are used, altered, damaged after receipt, or missing original packaging will be refused.
The buyer completely bears all return shipping costs. The seller does not provide prepaid return labels and does not reimburse return shipping charges. Original outbound shipping charges are non-refundable unless applicable law requires otherwise.
Refund arrival time is at least 14 days from the date the seller approves the refund. The seller issues refunds to the original payment method. PayPal refunds take at least 14 days to process. In some regions, local laws require up to 30 days for PayPal refunds. The buyer must allow this additional period when PayPal is the original payment method.
Return Authorization and Return Details
The buyer must contact Yuen Ying Limited at [email protected] before returning any item. The buyer must provide the order number, the item name, and the requested return action. The seller will provide return authorization instructions. Returns sent without return authorization will be refused.
The recipient must be Yuen Ying Limited, the contact phone is +852 5233 3352, and the specific return address is Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok. The buyer must write the return authorization number on the outside of the package. The buyer must use a trackable shipping method and retain the tracking number.
Step-by-Step Return Process
Step 1: Contact Yuen Ying Limited at [email protected] within exactly 14 days from the date the buyer receives the item. State that the buyer requests a no-reason return.
Step 2: Provide the order number, the item name, and the buyer’s contact information. If the return involves a damaged or defective item, state that claim separately and follow the damaged goods section below.
Step 3: Receive return authorization instructions from Yuen Ying Limited. Do not ship the item before receiving authorization.
Step 4: Pack the item securely in its original packaging. Include all original tags, shoe boxes, dust bags, and accessories. The item must be unused, unworn, and in the same condition as received.
Step 5: Ship the package to the return address provided above. The buyer completely bears all return shipping costs. The buyer must use a trackable shipping method and keep the tracking number.
Step 6: Send the tracking number to Yuen Ying Limited at [email protected]. The seller will not begin refund processing until the tracking number is received.
Step 7: The seller inspects the returned item after delivery. If the item meets the return conditions, the seller approves the refund. If the item does not meet the return conditions, the seller refuses the refund and returns the item to the buyer at the buyer’s expense.
Step 8: The seller issues the refund to the original payment method. Refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days; in some regions, local laws require up to 30 days for PayPal refunds.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline matches the Terms of Service. The buyer must contact Yuen Ying Limited at [email protected] within exactly 7 days of receipt. The buyer must provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days of receipt will not be accepted. If the seller confirms the damage or defect, the seller will provide instructions for return or resolution. The buyer must not return damaged or defective items without authorization.
Non-Returnable Conditions
Items must be unused and in original packaging. The seller refuses any return that does not meet these conditions. The seller refuses returns for items that are altered, worn, washed, damaged after receipt, missing tags, missing accessories, or missing original packaging. The seller does not accept returns for items that have been used beyond trying on. The seller refuses returns sent without return authorization. The seller refuses returns sent after the 14-day no-reason return period. The seller refuses damaged or defective claims submitted after exactly 7 days of receipt.
Contact Information
For shipping questions, return authorization, refund status, or damaged item claims, contact Yuen Ying Limited at [email protected]. The contact phone is +852 5233 3352. The company address is Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok. The website is ymfyjodhpurboots.com.